User’s Acknowledgment and Acceptance of Terms
Overview of our Services
To ensure the quality of The Buddy Effect experience, we have set up our terms of service for both the benefit of the client as well as the business. If you violate these rules it will mean you’ve broken the terms of service and this may result in termination of your account.
Tasks and other requests are non-transferable. Your “The Buddy Effect” account is also non-transferable.
All “The Buddy Effect” plans are governed by a monthly hour limit by plan type. If these hours are unused by the next billing cycle, the hours will not carry over to the next cycle.
Any agreement or attempted agreement between client and assistant, in connection with a service contract, requiring that payment be made outside of The Buddy Effect shall constitute a material breach of this agreement and be subject to cancellation without refund.
Requests & Tasks
Each request and task must be submitted by phone, email or SMS. If a task is submitted after 5 pm, we can not guarantee a same-day turnaround, no matter how long your task may take.
Agreeing to these terms of service means you understand and agree to keep your tasks within the extent of our business, which can be found on our Services page.
Ownership and Confidentiality of Work Product
If a Virtual Assistant creates anything original for you, such as research projects, forms, templates, reports, spreadsheets, etc. (“Work Product”), The Buddy Effect grants to you a non-exclusive, royalty-free, irrevocable, non-transferable license to use the Work Product for your own personal and commercial purposes. The Buddy Effect owns the Work Product and has the right to use and disclose the Work Product to any third party, provided that The Buddy Effect will not disclose your confidential information to any third party.
You retain sole ownership of your confidential information and your intellectual property and, to the extent your confidential information or intellectual property is incorporated into the Work Product, it will be removed prior to any use or disclosure by The Buddy Effect to a third party.
As used in these Terms of Service, your confidential information means non-public information that you provide to The Buddy Effect or a Virtual Assistant that you reasonably expect The Buddy Effect to keep confidential, including your personal information, but does not include information that (1) becomes generally available to the public other than an unauthorized disclosure by The Buddy Effect or a Virtual Assistant; (2) was or becomes available to The Buddy Effect or a Virtual Assistant on a non-confidential basis prior to your disclosure of the information to The Buddy Effect or a Virtual Assistant; (3) is independently developed by The Buddy Effect or a Virtual Assistant without using your confidential information; or (4) information we are required to disclose by a warrant, subpoena or other request in an investigation or legal proceeding or where disclosure is necessary to protect The Buddy Effect’s rights or property, or the rights or property of Virtual Assistants or our other clients.
As used in these Terms of Service, your intellectual property means copyrights, patents, and trademarks owned by you and any insights, ideas, and knowledge provided by you in connection with the creation of the Work Product.
Guarantee & Warranty
There is no warranty on any of the information, tasks, or projects your Virtual Assistant completes for you; however, we do our best to provide the most accurate, most effective information available. However, if we give you information or results that are wrong, legally, we can’t be held liable.
Monthly memberships can be canceled at any time, though we are unable to prorate membership cancellations or refund due to unused time. All cancellation requests will go into effect at the end of your current monthly subscription. To cancel, email firstname.lastname@example.org and request a cancellation of your subscription.
Unfortunately, since there are no warranties on any of the projects that your Virtual Assistant completes for you, there are no refunds offered for completed projects. We are unable to prorate membership cancellations or refunds due to unused time.
Termination of Service
We reserve the right to terminate the service of a The Buddy Effect client at any time — for any reason. Should this occur, we will consider a prorated refund at the standard monthly rate for any period for which you have already paid. We may end our relationship with a client for any number of reasons including but not limited to the following:
1. If the client is constantly requesting tasks outside the scope of their service plan and we are unable to find a solution by scaling back the requests
2. If the client is abusive to his/her assistant or any other The Buddy Effect team member
The Buddy Effect Terms of Service Non-Solicitation Provision
I acknowledge that The Buddy Effect has made substantial investments in recruiting, training, and matching skilled The Buddy Effect assistants with each of its members, including me, and that The Buddy Effect has a legitimate interest in earning a reasonable return on those investments.
I also acknowledge that The Buddy Effect has agreements with The Buddy Effect assistants that protect this interest by requiring that The Buddy Effect assistants obtain The Buddy Effect’s prior written consent before accepting any direct engagement (whether as an employee, consultant, contractor or otherwise) with The Buddy Effect member to whom they were assigned.
Accordingly, to the fullest extent permitted under applicable law, I agree that during my membership and for a period of twelve (12) months immediately following the termination of my relationship with The Buddy Effect for any reason, whether voluntary or involuntary, with or without cause, I shall not directly or indirectly solicit any The Buddy Effect assistant who is assigned to me at that time or who was assigned to me within the six months preceding termination of my relationship with The Buddy Effect to leave his or her employment with The Buddy Effect and to work for me in any engagement directly or indirectly. Should any solicitation by me become a substantial factor resulting in a The Buddy Effect assistant leaving The Buddy Effect and accepting an engagement with me directly or indirectly without The Buddy Effect’s consent, I agree to pay The Buddy Effect as liquidated damages reasonably calculated to compensate The Buddy Effect for its lost investments and not as a penalty of any kind, a one-time fee equivalent to one year of my monthly The Buddy Effect subscription in effect at the most recent date that The Buddy Effect assistant had been assigned to me by The Buddy Effect.